My order was marked delivered but it’s not here!Updated 12 days ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to our customer service team. 

For issues with deliveries, please ensure this is reported to our customer service team within 14 days of dispatch, for us to be able to assist further.