What if my package gets lost or arrives damaged?Updated 12 days ago

Lost packages

At Mud Dogs, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team using the form on our "contact us" page with your order number and any relevant details.

We do Kindly ask that delivery issues are reported within 14 days of dispatch, to ensure that we can assist further. 

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team using the form on our "contact us" page as soon as possible after receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.